Keep a complete, tamper-proof record of every service and repair against each unit — parts, costs, outcomes and ratings. Owners request service, your team logs it, and the history follows the product through resale and into its passport.
Paper job sheets and scattered spreadsheets mean nobody — not the owner, the next buyer, or your support team — can see what's been done to a product. A record tied to the unit changes that.
A full history per unit means warranty and repair decisions are made on facts, not guesswork.
A documented service record makes a used product more trustworthy — and more valuable.
Lifecycle and repair data is exactly what circular-economy and Digital Product Passport rules expect.
Owners scan to request service; your team logs each event against the exact unit. The timeline builds itself.
Owner registered the unit — the history starts here.
Submitted from the product page with a description and photo.
Part: motor assembly · Cost logged · Outcome: resolved · ★★★★★ rated.
Full service history transferred with the product.
Service and repair events with type, date, description and status — a complete chronological record per unit.
Capture parts replaced, cost and the outcome of each visit, plus the technician or service partner involved.
Owners request warranty service straight from the product, with description and proof — no phone tag.
Customers rate each service event, giving you a feedback loop and a two-sided record.
On resale, the full history moves to the new owner — continuity instead of a blank slate.
The same record supplies the repairability and lifecycle data a Digital Product Passport carries.
It's a digital log of everything that has happened to a specific product over its life — services, repairs, parts replaced, costs and outcomes — tied to that unit's serial number. With Traciqo the record lives against the product and its warranty, so anyone authorised can see the full history from a single scan.
Yes. Owners can request warranty service for their product, and after an event they can rate the service they received — giving you feedback and a complete, two-sided record.
Each event can record the type, date, description, service partner or technician, parts replaced, cost, outcome and status — so the history is detailed enough for warranty decisions, resale and audits.
Yes. When ownership is transferred to a new buyer, the product's service and repair history transfers with it — so the next owner and your support team both see the full record.
Service and repair history is exactly the kind of repairability and lifecycle data a Digital Product Passport is meant to carry. Keeping it in Traciqo means the same record can feed the passport that scans open.
Log services, repairs and ratings against each unit — and keep the record for life. Starting free.