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📣 Targeted · Trackable

Recall the right units — and reach their owners

When something goes wrong, a blanket notice reaches almost no one. Because every Traciqo product is serialised and registered, you can recall by serial or batch, notify the exact owners affected, and track every case to resolution.

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You can't recall what you can't reach

Most brands don't know who owns their products, so recalls become press releases and shelf notices that miss the people actually holding the affected units — slow, costly and risky.

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No owner data

Without registration there's no list to contact — the recall relies on customers happening to see a notice.

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Over-broad alerts

Blanket recalls alarm customers with unaffected units and damage trust in your whole range.

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No audit trail

Regulators want proof of who was notified and resolved — hard to show with email blasts and spreadsheets.

A precise recall in four steps

1

Define the scope

Create a recall campaign targeting a product, specific batches/lots, or an explicit list of serial numbers.

2

Notify owners

Reach the registered owners of affected units directly — not the whole customer base.

3

Warn on scan

Anyone who scans an affected product sees the recall alert, catching unregistered owners too.

4

Track to resolution

Each affected unit becomes a case you manage and resolve, with a full audit trail.

Recalls that are fast and defensible

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Serial & batch targeting

Scope a recall to exactly the affected units — by product, batch/lot or individual serial numbers.

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Direct owner notification

Registered warranties give you the contact details to reach the people actually holding the items.

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Recall status on scan

The alert shows the moment someone scans an affected product — a safety net for unregistered owners.

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Case tracking

Every affected unit is a recall case you can manage from open to resolved.

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Audit trail

An auditable record of scope, notifications and resolutions for safety and compliance reporting.

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Trust, preserved

Precise, transparent recalls handled directly with owners protect your brand instead of damaging it.

Recall management, answered

What is product recall management software?

It's software that helps you run a product recall: define which products, batches or serial numbers are affected, reach the owners of those units, and track each case through to resolution. Traciqo does this on top of registered products, so you can notify the exact customers who hold affected items instead of issuing a blanket public notice.

Can I recall specific batches or serial numbers?

Yes. A recall campaign can target a whole product, specific batches/lots, or an explicit list of serial numbers — so only the affected units are caught and unaffected customers aren't alarmed.

How do affected customers find out?

Because warranties are registered to owners, Traciqo can notify the customers who hold affected units directly. The recall status also appears when anyone scans an affected product, so even unregistered owners see the alert at the moment they check the item.

Can I track the recall to completion?

Yes. Each affected unit becomes a recall case you can track and resolve, giving you an auditable record of who was notified, who responded, and which cases are closed — important for safety and compliance reporting.

Does a recall scare customers off my other products?

Targeting limits the blast radius: only affected serials or batches trigger an alert, and handling the recall transparently — directly to the right owners — builds trust rather than eroding it.

Be ready before you need to recall.

Register products now so that, if the day comes, you can reach the right owners in minutes — starting free.

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